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CallVU is a “touch screen” for your call to call centers. CallVU opens a view for you to see the call from start to end. Menus, interaction with the agent and call wrap up information are conveniently presented on your mobile phone’s screen. All you have to do is call (we will automatically do the rest).
The visual information comes from the very heart of the company you’re calling.
Using CallVU’s interactive Display Response (IDR), the same tool that handles the logic and plays voice prompts (called IVR) gets a new capability, and now drives the both voice and the visual simultaneous channels. This gives you a complete match of the voice and display,
and gives the company you’re calling a single point to maintain and update.