Pickup by CapMetro

Pickup by CapMetro

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Pickup by CapMetro is a smarter way to get around Austin’s Upper East Side. Book a premium ride whenever you want by using the Pickup app. Even better, it’s free! Take a ride anywhere within your neighbourhood at no cost with just the swipe of your finger.

Our revolutionary service allows you to seamlessly share your ride with other riders also going your way. Book a ride and in under a second our powerful algorithm matches you with a vehicle that can pick you up within 15 minutes. Pickup by CapMetro is a new model of on-demand transit — a tech-enabled bus that comes to you when and where you need it.

Area we serve:
- Austin’s Upper East Side and the surrounding area, from the Mueller neighbourhood to up north near Rundberg and I-35.

How does Pickup work?
- Pickup is an on-demand transit service that takes multiple passengers heading in the same direction and books them into a shared vehicle. To use the Pickup app, type in your address and your destination and we’ll match you with a vehicle going your way. We’ll pick you up on a nearby corner and drop you off within a few blocks of your requested destination. Our algorithms provide trip times that are comparable to a taxi, even with multiple pickups along the way.

- Don’t have a smartphone? Call 512-369-6200 to request a ride. We’ll let you know the pickup and drop-off address of your vehicle, as well as its ETA.

When does it operate?
- The pilot program for Pickup by CapMetro will operate Tuesdays, Thursdays and Saturdays between 9 a.m. and 6 p.m.

How long will I wait?
- Our average wait time is 5 minutes, and you'll always get an accurate estimate of your pick-up ETA before booking. You can also track your car in real-time in the app.

How many passengers will I share a car with?
- The number of passengers you will share a ride with will vary based on capacity and your chosen destination. Our minibuses can easily accommodate up to 12 people.

How much will it cost me?
- For the launch of the service, you can ride for free — no credit card or cash collection required.

Try CapMetro’s new on-demand service, serving Austin’s Upper East Side.

Love our app? Please rate us! Questions? Email us at customerservice@capmetro.com.
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