Reactn – The Feedback Tool
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We make it easy for you to tell them what you think, report a problem and access their digital services.
By carefully routing your comments to the right people we make it simple for you to get a reply.
We have all had a bad service experience.
Would you like to leave some feedback, but know it will just go into a Black Hole?
We like to think that the company that provides that experience will listen to us, so we fill out a form and hope that someone somewhere might do something for you. You wait, in vain. We are always being told that Customers are the most important part of everyone’s business – so no matter how small, generic or granular the niggle and concern, you should expect that someone listens to you and actively does something about it.
Why don’t these companies respond to a valid issue or compliant? When they do, why is it so long after the experience happened? They all say that they want to listen, but they seem to keep us at arm’s length and only ask us what they want to know about.
Reactn changes that process. We work for all brands, anywhere, anytime and allow you to provide feedback on a constant basis to ensure that your opinion is valued, it matters, so that someone will act on it and respond directly back to you. You can report on any element of your experience whether it be service or product led, defects, safety or maintenance concerns, as well as the overall performance of the brand.
The difference is, with Reactn, you will get a personal response to your feedback. The system allows these big companies to really listen to you as an individual and do something about it. That means you get to set the agenda, whether it be with complaints, issues and concerns or praise and positive sentiment – we make sure you are listened to, the feedback gets through to the right people and they respond to you.
Reactn captures your feedback through a variety of different methods:
• free-form text
• rank and order issues
• “Star” and image selection
• images & photos
• sliding scales
Reactn runs on a dynamic digital platform, so the system reacts to the answers given, making it relevant to you and steering you through the process according to your answers, location, time of day, even the weather.