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Ask for anything – extra pillows, laundry pick-ups, turndown service, valet – Lucy makes things happen without you having to talk to anyone, unless you want to.
ORDER ROOM SERVICE
Browse the menu and order with a few taps. Order while you’re out and come back to find your meal waiting for you.
No need to get out of bed to adjust the heat or AC. Lucy has your sensitive parts covered.
CHAT WITH GUESTS AND CONCIERGE
Lucy gives you special access to the Virgin Hotels chat board, where you can get recommendations from other guests, meet up, or make a new contact.
GET LOCAL RECOMMENDATIONS
Lucy is in with some of the most in-the-know locals, foodies and socialites around. She’ll help put that “Where should we go for dinner?” question to bed.
Lucy connects you directly to Open Table, making dinner plans even more convenient.
GET HOTEL MESSAGES, NEWS AND INFORMATION
Lucy puts all of your hotel staff messages, happenings, and news all in one place, so you’re always in the loop.
If you’re a member of the Virgin Hotels’ preference program, The Know, you’ll have the option to use Lucy’s mobile check-in feature, allowing you to get settled in even faster.
Lucy gets you on your way with mobile check out with options to have your bill emailed immediately to you, or to your accountant.
COMFORT CONTROLS LIKE NEVER BEFORE
Lucy brings a new level of comfort and control to the hotel experience – only at Virgin Hotels.